Last updated: August 3, 2026
Money-Back Guarantee
In addition to any refund rights available under applicable law, Alera GmbH offers a voluntary money-back guarantee for eligible purchases made directly on the Alera website when the guarantee was displayed as part of the offer. The guarantee applies only to the initial subscription purchase and does not apply to add-ons or additional services.
Eligibility Requirements
To request a refund under the voluntary money-back guarantee, all of the following conditions must be met:
- If you are in the United States or Canada, contact us within seven days of the initial purchase and before the end of the initial subscription period. If you are in another jurisdiction, contact us within 30 days of the initial purchase.
- Complete at least two Alera courses during the applicable eligibility period.
- Provide feedback on the completed courses as part of your request.
- Provide reasonable evidence of completion, such as screenshots showing that at least two courses were completed.
How to Request a Refund
Email finn@alera.app from the address associated with your purchase. Include your purchase details, your course feedback, and evidence that you completed at least two courses. We will review the request and notify you by email whether it has been approved.
Important Limitations
All eligibility requirements above must be fulfilled to receive a refund under this voluntary guarantee. Purchases that do not meet these requirements are non-refundable unless a refund is required under applicable law or another written policy applies.
Statutory Rights
This voluntary guarantee does not limit any mandatory consumer rights available to you. Consumers in the European Union and United Kingdom may have a statutory withdrawal right for digital services. See Alera's Withdrawal Information for the complete notice and online withdrawal function.
Provider
Alera GmbH
Ursula-Greve-Weg 9
30900 Wedemark
Germany
Email: finn@alera.app