Last updated: October 21, 2026
Money-Back Guarantee
In addition to any refund rights available under applicable law, Alera GmbH offers a voluntary 14-day money-back guarantee for eligible initial subscription purchases made directly on the Alera website.
Eligibility
To request a refund under the voluntary money-back guarantee:
- Contact us within 14 calendar days of the eligible initial Web Purchase.
- Provide enough information to identify the purchase, such as the email address used at checkout or the applicable payment reference.
You do not need to provide a reason, complete any courses, maintain a usage streak, submit feedback, or provide screenshots or other evidence of use.
How to Request a Refund
Email finn@alera.app, preferably from the address associated with your purchase. Include the purchase email address or payment reference so that we can identify the transaction. We will confirm the outcome by email.
Refund and Cancellation
An approved refund will be returned to the original payment method and the associated subscription will be cancelled to prevent future renewal charges. Access to paid features may end when the refund is approved. Bank processing times may affect when the refund appears.
Limitations
The voluntary guarantee applies only to the eligible initial subscription payment. It does not apply to renewal payments, add-ons, additional services, or purchases billed by Apple or Google. Store-billed purchases are handled under the applicable store's refund process and policies.
This policy applies to eligible purchases made on or after October 21, 2026. Earlier purchases remain subject to the offer and policy displayed when they were made. Purchases outside this guarantee are non-refundable unless applicable law or another written policy requires otherwise.
Statutory Rights
This voluntary guarantee does not limit any mandatory consumer rights available to you. Consumers in the European Union and United Kingdom may have a statutory withdrawal right for digital services. See Alera's Withdrawal Information for the complete notice and online withdrawal function.
Provider
Alera GmbH
Ursula-Greve-Weg 9
30900 Wedemark
Germany
Email: finn@alera.app